Handset Protection Program
Loss. Theft. Damage. Protect your customers' handsets—even high-end units—against these issues. Deliver peace of mind with comprehensive coverage that goes beyond competitive plans offered today.

The Wireless Works Handset Protection Program is an ideal plan that meets the needs of both the wireless subscriber and the retail sales channel. This program remedies problems with traditional protection plans and compensates participating retailers.

Wireless handset protection is important to your customers.

  • More than 40 percent of customers buying a new phone also purchase a handset protection plan.
  • Nearly 20 percent of all wireless subscribers will lose or damage a handset this year.
  • Customers have become less tolerant of problems with products and services, as well as delays in resolving these issues.     
  • According to a recent study conducted on wireless satisfaction, the leading reason for churn (31 percent) was dissatisfaction with the handset.

Exceed customer expectations with the best handset coverage available in the wireless industry. Wireless Works offers:

  • Comprehensive, reliable handset coverage designed in partnership with globally recognized insurance experts—even high-end handsets can be covered.
  • Commissions to participating retailers, agents and carriers on all protection plans sold
  • Convenient, complete solutions under one roof:
    • Professional customer service and claims processing call center located at Wireless Works corporate headquarters near Houston, Texas
    • State-of-the-art handset repair services provided by in-house, manufacturer-certified technicians
    • A full range of fulfillment, reverse logistics and shipping services

Compare these benefits:

  • Value and Convenience for Your Customers
    • Easy enrollment
    • Coverage available for high-end models
    • Affordable and flexible payment options
    • Easy and convenient claims processing
    • Knowledgeable and friendly team of claims representatives
    • Flexible replacement delivery options
    • Highest standard of fulfillment quality and accuracy
  • Value and Convenience for You
    • Increased revenue
    • No chargebacks
    • Easy to implement, no initial or ongoing investment required
    • End-to-end program administration handled completely by Wireless Works
    • Available in all 50 states

For additional information on the Wireless Works Handset Protection Program or to create a customized solution, click here to email us.