Case Studies

Challenge:
With only five days’ notice, a Manufacturer asked Wireless Works for a 1,000 unit-per-week repair capacity, ramping up to 2,000 units per week. Each unit required component level repair and refurbishment back to original specifications. In addition, the client needed 48-hour turnaround, shipping back 200 units per day, with detailed reporting.

Solution:
Wireless Works provided 1,500 unit-per-week capacity to accommodate dramatic growth anticipated from a promotional campaign run by the Manufacturer’s customer, a Network Operator. Repairs were accomplished ahead of schedule and repair return rates are lower than any previously experienced by the Manufacturer.

Challenge:
While launching a major new prepaid service, a Network Operator asked Wireless Works to provide 1,000 units per week of the top-five selling models. This required procurement of used handsets and parts, as well as doubling of production capacity at one of Wireless Works’ repair facilities.

Solution:
Wireless Works produced 1,500 units per week of the selected models to meet the demand generated by the Network Operator’s marketing campaign. In addition, Wireless Works mobilized its sales team to work directly with the Network Operator’s regional markets and B2B groups in receiving orders from retail stores and indirect (agent) stores.

Challenge:
Over the past five years, a Retailer experienced rapid growth, exceeding the capabilities of its operations and warehouse infrastructure.

Solution:
Wireless Works conducted detailed inventory forecasts and developed a customized solution to enhance sales of postpaid and prepaid services. The solution consists of distribution of new and refurbished handsets with drop-ship order fulfillment to retail stores, warranty repair service and an asset recovery program to buy back all obsolete and salvage equipment.